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Share your feedback

 If you have a feedback about a service or care that you or a family member received at Auckland DHB, please let us know. We welcome all constructive feedback because without it we cannot continually improve our services or share positive stories with staff. 

Compliments

It’s great to hear when we're doing a good job. You can share your compliments with us by:

  • Speaking directly to the health professional who provided your care, or the manager of that area.
  • Contacting our Consumer Liaison Team

    If you feel that someone from our team has gone above and beyond to provide care for you or a family member, you can also take a minute to nominate them as a local hero.

Complaints

If you have an immediate concern about your treatment or care, we encourage you to speak directly to those providing your care or to the manager of that area.

If you feel uncomfortable talking to these people or aren’t satisfied with their response, you can share your concerns with us by contacting our Consumer Liaison team on feedback@adhb.govt.nz


If you are still not happy, you can  raise your concerns with either the Health and Disability Advocacy Service, or the Health and Disability Commissioner (HDC). Information on how to do this and their contact details can be found at www.hdc.org.nz (external link) .

Website feedback

If you have feedback about the design, appearance or information on our website, please take a moment to share your experience with us by emailing nwhweb@adhb.govt.nz.

Consumer Liaison Contact Details

  • Email: feedback@adhb.govt.nz
  • Phone: 09 375 7048
  • Mail to: Consumer Liaison Team, Auckland DHB, Private Bag 92024, Auckland Mail Centre, Auckland 1142

 

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