Requesting records

• Request in writing
• Need help with your request?

Information from your own record or the record of a dependant or family member can be requested from the Clinical Record Service by sending your request in writing OR completing the Release of Information form [PDF, 421 KB], and sending this information to the Release of Information Team by email or mail.

Request in writing

If you are sending your request in writing rather than completing the Release of Information form, please ensure you provide the following information so your request can be actioned without delay:

• Patient first name and surname
• Patient Date of Birth
• Patient NHI number (if possible)
• Specific details of the information you require including dates of hospital admissions
• Date the record is required by and the reason if urgent
• Your name (if not the patient)
• Your contact number and mailing address
• Proof of identity (drivers licence or passport)
• If the request is for the clinical record of a family member who is not a dependant (16 years or under) then that person's consent is required in writing.

Need help with your request?

Take a look at this quick guide to requesting a release of information [PDF, 1014 KB].

If you need assistance in completing the Release of Information form, or have any questions, please contact the Release of Information team:

• For urgent requests: Phone: (09) 307 4949 ext 22288
• For non-urgent requests: 
  • Email: GROI@adhb.govt.nz
  • Mail: Release of Information Team , Clinical Records Department, Building 21, Auckland City Hospital, Private Bag 92024, Auckland 1023
  • Fax: (09) 307 8920

Business hours for the Release of Information Team are Monday to Friday, 9.00am to 3.00pm

For more information see the patient & visitor administration page().