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Day appointments

Your day (outpatient) appointment

The clinic receptionist will check your appointment letter and confirm your current details. Please tell them if you have changed your address, telephone number or general practitioner (GP).

To help reduce the spread of infection, wash your hands when you arrive and before you leave the building, or use the hand sanitiser available at most reception areas and entrances of our buildings.


What to bring with you

When you come for an appointment you will need:

  • Your passport, birth certificate or New Zealand citizenship certificate if you need to confirm that you are eligible to receive publicly funded healthcare
  • Your appointment letter
  • Any relevant X-rays and scans
  • All medicines and ointments you are using (or a list of them)
  • Money to pay for any parking charges, prescriptions, or snacks.

You can bring a support person with you but we ask that, if possible, you bring no more than two people. In some clinical areas it is only possible for one person to remain with you. If you are bringing children to the clinic, please make sure you supervise them at all times.


Your care team

You will be looked after by a team who will work together to plan and provide your care. All staff who meet you will introduce themselves and wear a badge stating their name and role.

A team of doctors may be involved in your treatment and care under the supervision of a specialist. You will be seen by a member of their team, but not necessarily by the specialist.


Your consent

The nurse or doctor will explain what treatments or procedures you will be having and ask for your consent before any procedures are carried out. For some procedures, such as operations, you will be asked to give specific consent in writing. If you are unclear about anything, please ask. Our staff are happy to explain your care and treatment to you.

Research projects are carried out at National Women's Health with the aim of improving knowledge and care provided to women and babies. You may be asked to consider participation. We are also a teaching hospital for midwifery and medical students, and so you may be asked if a trainee clinician can be present at your consultation or involved in your care. You can say no to this and this will not affect your treatment in any way.  Find out more about your rights and privacy here.


Frequently asked questions

Where do I go for my appointment?

Please check your appointment letter carefully for the location of the clinic. On arrival, please report to the receptionist to let us know you have arrived.

What happens if I'm late for my appointment?

It is important that you be on time for your appointment. If you arrive late, patients who are on time will be seen before you.

How long will I need to wait to be seen?

While we endeavour to see people on time, circumstances outside of our control can cause delays. If you have registered at the reception desk and have been waiting for more than 30 minutes past your appointment time, please check back with the receptionist.

As well as seeing the doctor, you may need to visit other parts of the hospital or clinic for tests such as x-rays or blood tests. Please allow extra time for this. If you have to leave the clinic before finishing your appointment, please let the receptionist know.

What if I need to cancel or change my appointment?

If, for any reason, you cannot make your appointment, please let us know, as we might be able to give your time to someone else. To cancel or change an appointment, please call the number on your appointment letter as soon as possible.